Privacy Policy

1. Introduction

At Qarni Clinic, we are committed to protecting the privacy and security of our patients' personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website, or interact with our digital services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, date of birth, gender, address, phone number, and email address.
• Medical Information: Medical history, current symptoms, test results, diagnoses, and treatment plans.
• Technical Information: IP address, browser type, and usage data when you interact with our website or patient portal.
• Service Feedback: Your name, private email address, rating, selected service, optional appointment reference, and comment when you choose to submit a review.

3. How We Use Your Information

Your information is used strictly for the following purposes:

• To provide medical care and coordinate treatment with our specialists.
• To schedule and manage your appointments.
• To communicate with you regarding your health, test results, or clinic updates.
• To improve our healthcare services and digital platforms.
• To privately moderate service feedback and, only with your consent, publish the approved name, rating, service, and comment. Email addresses and appointment references are never displayed publicly.
• To comply with legal and regulatory requirements in Somalia.

4. Data Security

We implement industry-standard physical, technical, and administrative security measures to protect your personal and medical data from unauthorized access, alteration, disclosure, or destruction. All digital health records are stored on encrypted, secure servers.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With external laboratories or referring specialists, only as necessary for your direct medical care.
• When required by law or in response to a valid legal request from authorities.

6. Your Rights

As a patient, you have the right to request access to your medical records, request corrections to any inaccurate information, and request the deletion of your non-medical personal data from our marketing or communication systems.

7. Contact Us