Terms of Use

1. Scope and acceptance

These terms apply to the public website, online appointment service, contact and feedback forms, and patient portal operated by Qarni PolyClinic. By using a service, you agree to these terms and the Privacy Policy.

2. Medical and emergency information

Public articles, research summaries, and service descriptions are general information, not a diagnosis or a substitute for advice from a qualified clinician. The website, portal, and contact form are not monitored as emergency services. For urgent or life-threatening symptoms, seek immediate local medical assistance.

3. Appointment requests

• An online submission is an appointment request. Its displayed status and any direct clinic confirmation determine whether it is confirmed.
• Provide accurate patient and contact information and use only appointments you are authorized to manage.
• Availability can change because of clinical priorities, emergencies, or staff schedules.
• Please cancel at least 24 hours before your appointment.

4. Patient portal responsibilities

Portal access is personal. Keep the registered phone, patient ID, and password private; use a unique password; sign out on shared devices; and notify the clinic if access may be compromised. Diagnostic results appear only after clinical workflow marks them complete. Portal information can require explanation by your treating clinician and should not be used to change treatment without professional guidance.

5. Payments and pharmacy information

The public booking service does not collect online payment unless the site expressly says otherwise. Any clinic charges are handled through authorized clinic processes. Prescription and medication information applies only to the named patient and does not authorize sharing, resale, or use by another person.

6. Acceptable use

You must not attempt unauthorized access, submit false or harmful content, interfere with availability, probe security controls, impersonate another person, upload malware, scrape personal data, or use the services unlawfully. We may restrict access needed to protect patients, staff, data, or service reliability.

7. Feedback and submitted content

Feedback must reflect a genuine experience and must not disclose diagnoses, prescriptions, or another person's private information. Submissions may be moderated, rejected, archived, or removed when they are abusive, misleading, unsafe, unrelated, or inconsistent with patient privacy. Private email and appointment references are not displayed in published reviews.

8. Intellectual property and external links

Clinic branding and original content may not be reproduced commercially without permission. Limited personal use and ordinary linking are allowed. External websites have their own terms and privacy practices; a link does not guarantee or endorse their availability or content.

9. Availability and responsibility

We work to keep digital services accurate and available, but maintenance, connectivity, provider outages, or security events can interrupt them. Nothing in these terms excludes responsibilities that cannot lawfully be excluded, or limits the professional duties owed during clinical care.

10. Changes and contact

We may update these terms when services or legal requirements change. The date above identifies the current version. Questions can be sent to info@qarnipolyclinic.com or raised by phone at +252 772240800.